Frequently Asked Questions

In the event of the Company supplying incorrect prints/products (examples of which can include quantity, size and subject but not limited to these) we will attempt to rectify the situation in the first instance by telephone enquiry, email or photographic evidence. Should these steps prove inconclusive we may request that incorrect prints/products are returned to us for further investigation.

We will always aim to resolve any dispute to the satisfaction of all parties in the shortest timespan possible either by replacement of prints/products or a full or partial refund depending on the circumstances.

Any errors or omissions should be brought to the attention of the Company within 14 days of receipt of the order.

Replacements can, but refunds cannot be provided for images supplied by email or on CD except in extenuating circumstances at the discretion of the Managing Director.

Please click on the link to “Online Ordering” above. Choose the correct colour proof you have and follow the link to the correct Online Ordering page. Enter the access code which you will find printed on your proof card.

To avoid extra costs orders should be placed by the free delivery date. Outside this period, you can still order online but will be subject to a post and packaging charge. Orders are available until the archive date.

Your order form is important because it contains your unique access code. If you do not have a record of this please contact your nursery/playgroup who can provide you with this information. Due to child safeguarding issues, we are unable to send proof cards to home addresses or give out access codes via e-mail or telephone.

For child safeguarding reasons, we are unable to take telephone/email orders. Please place your order online using the access code printed on your proof card.

You can still place orders online after this date.

Due to copyright and business reasons, we do not offer this option.

It is not possible to edit an order once placed. Providing the order has not been printed we can cancel you order to enable you to place a new one. Please telephone us on 01277 354865 with your key number and we will process a refund.

Please telephone us on 01277 354865 with your key number and providing the order has not been printed we will cancel the order and process a refund.

Little Urchins (Franchising) Ltd retains the copyright on all photographs taken and supplied. Photographs may not be copied, published or reproduced in any form without the written permission of Little Urchins (Franchising) Ltd.

We keep images for approximately 4 years.